ScopeWorks Refunds And Cancellation Policy

Last updated: 21 June 2026.

What This Policy Covers

This policy covers ScopeWorks paid project/export versions, Excel downloads, access entitlements, refund requests and cancellation requests.

Cooling-Off And Cancellation

UK online and distance selling rules may give customers cancellation rights. Digital content and paid export access can affect cancellation rights once access or download starts. Nothing in this policy removes statutory rights.

Before Export Generation Or Download

If a customer pays but the export has not been generated, downloaded or made available, they should contact support. Where a refund is approved, ScopeWorks may refund through Stripe and revoke the related export entitlement.

After Export Generation Or Download

A paid export version is a digital project snapshot generated from the customer's own project data. Refund rights after generation or download may be limited where digital access has already started, subject to statutory rights.

Faulty, Wrong Or Unavailable Exports

If ScopeWorks supplies the wrong export, an export file is defective, or paid access cannot be provided because of a ScopeWorks fault, the customer should contact support. ScopeWorks may offer correction, replacement access, repeat export generation or a refund where required by law and appropriate for the issue.

Changed Project Data

A paid export version applies to the project snapshot used for that payment. If the user later changes rooms, measurements, rates, specification notes or other project details, that changed project may require a new paid export version.

Refund Method

Where a refund is approved, it should normally be returned through Stripe to the original payment method. Bank processing times may vary.

How To Request A Refund Or Cancellation

Customers should email hello@charityegg.co.uk and include their name, organisation, order email, order date, product name, export version if known and a short explanation of the issue.

Exceptions And Misuse

ScopeWorks may refuse or limit refunds where lawful if there has been misuse, unauthorised sharing, attempted access-control bypass, fraud, or a refund request from someone other than the buyer or authorised organisation contact. This does not limit rights that cannot legally be excluded.